ClaimShield combines connected water-heater condition monitoring with role-controlled insurance software for policies, claims, alerts, maintenance, customer service and portfolio reporting.
Discover how ClaimShield combines condition monitoring, insurance operations software and preventative workflows to support earlier intervention, better-informed claims handling and improved operational resilience.
ClaimShield brings customer, insurer, policy, claim and GeyserGuard information into a controlled digital environment. Authorised users can follow the relationship between an insured property, its monitored equipment, developing condition alerts, service interventions and any resulting claim instead of working across disconnected records.
Verify customer, policy and insurer relationships; capture and review claims; monitor pending, approved and rejected outcomes; record authorised amounts and decision notes; and search for existing claims before creating duplicates.
Associate each compatible monitored unit with its customer, property and policy. Review current health classifications, reading timestamps, recent trends, active alerts and maintenance history as supporting operational context.
Route Warning and Critical conditions into accountable follow-through through alert acknowledgement, customer contact, maintenance requests, technician assignment, appointments, priority and completion records.
The available ClaimShield software supports the following insurer and service workflows, subject to the permissions and modules enabled for each deployment.
Maintain customer and insurer records, policy references, policy types, premium information, status and the relationship between the insured party, property and monitored equipment.
Capture incident references, dates, descriptions and claimed amounts; review supporting context; track claim status; record authorised outcomes and preserve decision information.
Register compatible units and view Satisfactory, Warning or Critical classifications, latest readings, trends, connectivity timestamps, alerts and devices requiring attention.
Receive customer service requests, review technicians, schedule appointments, set priority and duration, add operational notes, update progress and retain completion history.
Analyse claims by status, period, insurer, policy type and amount; review approval rates and policy distributions; and produce device, comparison and executive reports with PDF or Excel exports where enabled.
Separate customer, insurer, service and administrative responsibilities through authenticated, role-based access while retaining audit information for controlled actions and material record changes.
Customers can view their own policy-linked units, health status, active alerts, reports and service requests. Insurance and operational users can work across authorised portfolios, while management reporting provides a consolidated view of policies, claims, approved values, device health, alert volumes, maintenance and data quality.
Link the policyholder, policy, property and compatible GeyserGuard unit.
Review condition readings, timestamps, health classifications and alerts.
Assign responsibility, contact the customer and coordinate inspection or maintenance.
Retain service and claim records, monitor outcomes and report on portfolio performance.
The purpose is to help authorised partners respond to progressive anode deterioration before sacrificial protection is exhausted.
The installed ClaimShield unit continuously monitors factors affecting the life of the geyser.
Calibrated logic evaluates sustained readings and trends, accounting for normal variation.
Warning, critical or depletion states can be routed to nominated contacts.
Inspection, anode replacement and service records provide evidence to resolve the alert.
Designed as an electrical retrofit for standard conventional electric storage water heaters, subject to site assessment.
The supplied specification excludes solar, heat-pump, gas and outdoor water heaters.
Installation requires an appropriately qualified electrician or plumber, depending on scope.
Define compatibility, software permissions, alert thresholds, service ownership, reporting measures and evidence criteria before deployment.